|
Claims Handling and Recoveries
Outsourcing your claims handling function can help to reduce
your costs through a focus on claims cost reduction, risk management,
recovery performance and can improve the reliability of vehicle
supply.
We manage in excess of 40,000 in-transit damage claims and recoveries
each year from across the globe, offering valuable focus on
reducing net costs, maximising recoveries and providing risk
management information and support.
Claims Handling
Our professional approach ensures claims are handled fairly
and efficiently. Claims from consignees are reviewed and adjusted
in line with agreed claims submission protocols and procedures.
Reference is made to manufacturer’s standard repair techniques
and times to minimise claims costs. Claims can be settled from
managed funds to minimise your administrative burden. |
Online access
Our multi-lingual online claims portal provides our customers
with instant access to secure extractable data for reporting
and analysis purposes. It also offers receivers of vehicles
(such as dealerships) the functionality to report new, and track
of the progress of existing, claims online.
Reporting
Our IT systems developed and maintained in house, will provide
bespoke reports to meet your requirements. Examples include
frequent damage analyses by model, damage areas, markets, routes
and costs per carrier against volume carried.
Risk Management
Using data captured we are able to identify and recommend effective
Risk Management solutions to reduce claims costs by focussing
on damage trends.
Examples include the provision of information relating to vehicle
protection measures and their effectiveness, loading and unloading
techniques and in depth knowledge of market procedures and cultures
in various parts of the world |
