Business Insurance
At Pound Gates, we’ve been the trusted insurance partner in Suffolk for over 35 years, providing reliable coverage to local business and beyond.
As an independent Chartered insurance broker, we deliver a personalised service that is tailored to the unique needs of your business, making us the ideal choice for enterprises of all sizes. With the most current and competent advice available, we ensure that your business is well protected and positioned for success.
Pound Gates invested a lot of time and effort in a speculative approach to seeing what they could do to help us, we then took a decision and moved the account to them on renewal. Thorough, timely, detailed and overall good eggs!"
Understanding Your Risks
Every day, your business faces risks that could impact its operations. Our skilled team, with expertise across multiple sectors, offers insights to help you identify, assess and manage these risks effectively. We work closely with you to determine your risk appetite and recommend appropriate solutions to protect your business.
Tailored Solutions
After thoroughly understanding your needs and risk profile, we leverage our extensive market access to craft tailored insurance solutions that meet your needs. Our commitment extends to providing each client with a dedicated team, guaranteeing the attention and expertise necessary to cover all aspects of your business, from physical assets and liability protection to managing cyber threats and other executive risks. Our programs provide the security you need to focus on growing your business.
Customer Satisfaction
Our dedication to exceptional service is reflected in our outstanding client feedback. We use the Net Promoter Score (NPS) system to measure client satisfaction, asking clients to rate how likely they are to recommend Pound Gates on a scale of 1 to 10.
In 2024, 80% of our clients awarded us a perfect score of 10, contributing to an average score of 9.69 out of 10. This commitment to excellence also supports our strong 12-month rolling retention rate of 94%.
out of 10
Average NPS score
Rated us a perfect 10
Rolling retention rate
Pound Gates are a friendly and professional local insurance broker who really take time get to know your business and listen to how they can make the insurance process as smooth and painless as possible. Nothing is too much trouble, and I can trust their recommendations and know that whilst they focus on the details, I can focus on the things that are important to my businesses knowing I have the right insurances in place for my business."
Business Insurance Policies
- Commercial Combined
- Business Interruption
- Property Owners
- Employers’ Liability
- Public & Products Liability
- Cyber-Risks
- Professional Indemnity
- Management Liability
- Employment Practice Liability
- Group Personal Accident
- Motor Fleet
- Special Event
- Terrorism
- Unoccupied Property
What our Clients say
“We undertook a review of our insurance after various conversations with Pound Gates, open minded in the discussion as we were happy with our current provider, but it’s good to talk. They invested a lot of time and effort in a speculative approach to seeing what they could do to help us, we then took a decision and moved the account to them on renewal. Thorough, timely, detailed and overall good eggs!
Insurance brokers only really show their mettle when there is a claim to be dealt with, let’s hope there isn’t, but if we do, I am confident they will deal with it in the same way they did the renewal. Special thanks to Harry Butler and Neil Matthews for their time and effort.”
Steve Flory, Hudson Group Ltd
“Pound Gates are a friendly and professional local insurance broker who really take time get to know your business and listen to how they can make the insurance process as smooth and painless as possible. Nothing is too much trouble, and I can trust their recommendations and know that whilst they focus on the details, I can focus on the things that are important to my businesses knowing I have the right insurances in place for my business.”
They champion local companies, and I love that they are committed to doing good in the local area by actively supporting both local charities and The Soma Leo Foundation in Africa.
Kevin Ward, Conatus Financing Solutions
“Pound Gates are friendly, credible, professional and good value. They really care about their customers and always act with integrity and honesty. I always feel in very safe hands with their team.”
Jenna Ackerley, Events Under Canvas
“We had been looking into Cyber Insurance cover for our organisation and we weren’t sure of the right limits for us or what should be included. When we approached Pound Gates for help, straightaway they made the process easy to understand, supported us to gather the right information and then presented us with a selection of suitable quotes from insurers and provided us with the guidance we needed to make our decisions. To top it all, the quotes beat others we’d sourced previously.
Harry was patient with our questions throughout the process and very responsive, he helped cut through any insurance jargon and took the time to make sure we had the best cover solution by carefully checking our needs. Thank you Pound Gates team!”
Hannah Reid, Community Action in Suffolk
FOR CERTAINTY AND PEACE OF MIND
We work in partnership to safeguard your future. Discover tailored solutions to secure your business.