• Business Insurance
  • Schemes
  • Making A Claim

Why choose a Chartered insurance broker?

When selecting an insurance broker, you rightfully expect the highest standards of integrity, expertise and professional service. These are exactly the qualities Chartered status represents, a prestigious designation we proudly hold as Chartered Insurance Brokers.

Granted by the Chartered Insurance Institute (CII), the leading professional body for insurance and financial planning, Chartered status is a symbol of technical competence and steadfast commitment to ethical behaviour. Achieving this title is no small feat, it reflects a firm’s dedication to continually elevating knowledge, capability and ethical practice across all aspects of their service.

Our Chartered status isn’t just a title; it’s a reflection of our promise to you. It demands ongoing investment in our people and processes to sustain the high standards we’ve set. This recognition is a testament to our team’s hard work and your assurance of our commitment to delivering reliable and effective insurance solutions.

“The quality of what we do has always been the most significant priority for our business. To achieve this recognition is wonderful. Our staff work very hard to maintain their professional development and I am very proud that through their efforts our clients can be confident of the appropriateness of the advice and service we provide.” 

Kevin Collins, Managing Director

Our commitment as a Chartered broker:

  • Professional Excellence: We maintain the highest quality of service, ensuring it is always tailored to your specific needs and delivered by qualified professionals.
  • Continuous Learning: Our team consistently updates their knowledge and skills through rigorous professional development.
  • Ethical Conduct: Every member of our staff adheres to the CII’s Code of Ethics, which upholds our dedication to fairness and accountability.

Values-led
Our values guide everything we do. From delivering exceptional service to creating a positive workplace and supporting our community, we’re committed to making a meaningful impact. Learn more about our values in the Careers and Doing Good sections.

A trusted partner for the long-term

With an impressive 94% rolling client retention rate and an average service score of 9.52 out of 10 in 2023, our clients’ trust speaks volumes. We excel in partnerships with clients who share our values and commitment to collaboration. By developing close, long-lasting relationships, we deliver exceptional outcomes that truly benefit your business.

Personal and dedicated team for each client

Every client benefits from dedicated contacts who take time to understand your business. This rapport allows us to accurately identify your needs, provide specific advice, and help move your business forward.
Our goal is to ensure satisfaction with the premiums you pay and the service you receive. Moreover, in the event of a claim, we strive to make you feel fully supported and valued. We’re committed to helping you achieve great outcomes!

Beyond pure insurance

We do more than just provide insurance. By truly understanding your business, we offer insights into operational aspects that could impact your policy’s effectiveness. This ensures you receive more than just coverage; you get strategic support tailored to your needs.

Creating connections

The success of a business often depends on its connections. We’re committed to fostering these crucial relationships. Through our extensive network, we enable businesses to thrive by facilitating growth, collaboration, and innovation. Join us at our business and social events, or connect through our sponsorship of local business gatherings.

FOR CERTAINTY AND PEACE OF MIND

We work in partnership to safeguard your future. Discover tailored solutions to secure your business.

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Pound Gates

Hyde Park House, Crown Street, Ipswich, Suffolk IP1 3LG

©2025 Pound Gates | Pound Gates is the trading name of Pound Gates & Company Ltd. Company No: 03097866. Registered in England and Wales. | Pound Gates & Company Ltd is authorised and regulated by the Financial Conduct Authority.  FCA Registration No: 304300