At Pound Gates, we understand the unique challenges and dynamics of the removers and storage industry. With over two decades of specialised experience, our team is expertly positioned to support your business through its complex insurance needs and regulatory landscapes.
We combine our deep industry knowledge with innovative insurance solutions to address the varied needs of the sector, from corporate relocations to domestic and commercial moves. Our proactive approach helps us stay ahead of regulatory changes, ensuring our clients are always prepared and protected. Our dedication to this sector is evidenced by our enduring relationships with clients ranging from small single vehicle operators to large multinational corporations.
I have been with Pound Gates now for many years and have always had the best service from all the team, be it a claim, renewal or just general help. When customers need some reassurance regarding the liability cover we offer, they have always been most helpful in talking to them. Nothing is too much trouble.”
We offer comprehensive coverage through our exclusive scheme with Arch Insurance, which brings together numerous risks into one solution. It is designed for removers and can be adapted to meet your needs. Managed in-house from underwriting to claims settlement, providing swift and effective resolutions.
Our MoversPlus contract is designed to offer extensive, easy-to-administer coverage. The key features include:
Our dedication to exceptional service is reflected in our outstanding client feedback. We use the Net Promoter Score (NPS) system to measure client satisfaction, asking clients to rate how likely they are to recommend Pound Gates on a scale of 1 to 10.
In 2024, 80% of our clients awarded us a perfect score of 10, contributing to an average score of 9.69 out of 10. This commitment to excellence also supports our strong 12-month rolling retention rate of 94%.
out of 10
Average NPS score
Rated us a perfect 10
Rolling retention rate
Very friendly and helpful. You can speak with someone who knows what your individual business needs.”
“I have been with Pound Gates now for many years and have always had the best service from all the team, be it a claim, renewal or just general help. When customers need some reassurance regarding the liability cover we offer, they have always been most helpful in talking to them. Nothing is too much trouble.”
“Viv is a credit to this business. Excellent, efficient and very easy to deal with. Also when renewing our fleet insurance this year, she found me a much cheaper solution. Decent company to work with.”
Paul Bampton, Ferriday & Alder
“We have been with Pound Gates for more than 18 years. We have always found them to be friendly, approachable, knowledgeable and helpful. They always take the time to get to know the current needs of the business. From the contact in arranging the policies, to the advice given throughout the year, and assistance when a claim is required, we appreciate the time and efforts of all the Pound Gates team.”
Lynne Duncan, Forfar Removals
“The staff are so friendly and helpful, they have always handled any issues I have had very quickly and efficiently.”
Nicholas Stylli-Roussou, Alltime Removals & Storage
“I receive fantastic customer service.”
Linda, The Brighton Removals Company
“Very friendly and helpful. You can speak with someone who knows what your individual business needs.”
Austin Brook-Smith, Thistle Removals
We work in partnership to safeguard your future. Discover tailored solutions to secure your business.
Hyde Park House, Crown Street, Ipswich, Suffolk IP1 3LG
©2025 Pound Gates | Pound Gates is the trading name of Pound Gates & Company Ltd. Company No: 03097866. Registered in England and Wales. | Pound Gates & Company Ltd is authorised and regulated by the Financial Conduct Authority. FCA Registration No: 304300
