Category: Pound Gates

Sarah joined Pound Gates in 2025, bringing 12 years of experience in the insurance industry, where she worked with a range of businesses to ensure they had the right insurance for their needs. Sarah is passionate about creating a positive customer experience and always strives to deliver excellent service. Prior to her career in insurance, Sarah worked in the hospitality industry and loves getting back into the kitchen to try new recipes. She also enjoys long walks and spending time with her family.

Martha joined Pound Gates in 2024 as a Trainee Schemes Underwriter. She previously worked in financial services and is now looking to develop her career in commercial underwriting and become a qualified member of the Chartered Insurance Institute. In her spare time, Martha likes to cook and socialise with friends and family.

Liz joined Pound Gates in 2023 as a Client Executive to manage a portfolio of clients. She has worked for insurance companies and insurance brokers in Ipswich since 1983 and is very customer focused, using her experience to assist clients. Liz holds the Certificate in Insurance with the Chartered Insurance Institute. She enjoys gardening, reading and socialising with friends.

Joanne joined Pound Gates in 2023, as a Client Executive to manage a portfolio of clients. She started her insurance career at GRE as a commercial underwriter. She moved onto General Accident, which via various mergers became Aviva, where she had several roles within the commercial team, including: underwriter, team manager, project manager, commercial manager and on-site underwriter working within brokers’ offices. After 27 years with insurers, she moved into broking, and has been working in the general insurance market for 11 years supporting clients with their insurance needs. Joanne is married and lives in Felixstowe. She enjoys travelling and visiting interesting places. Joanne is an ITFC supporter.

Jayne joined Pound Gates as Accounts Assistant in 2023 and is currently studying AAT Level 2 certificate in accountancy.

Jayne is married with five children and enjoys a busy family life. In her spare time, Jayne likes to exercise, taking long walks with her dog Lottie, swimming and Zumba. Jayne loves to cook and socialise with friends and family.

Richard joined Pound Gates in 2022. In his 40+ years within commercial broking he has built up a wealth of experience across numerous industries. He relishes the challenge of seeking the widest cover at competitive cost. Richard is a father of two daughters and a frequent golfer.

Helen has worked in the insurance industry since 2009 and has experience in both the Removals and Storage sector as well as General Insurance. Helen holds the Certificate of Insurance with the Chartered Insurance Institute. Helen has been married since 2008 and enjoys spending time with her friends and family. She enjoys walking with her husband and daughter. Helen has a passion for Zumba, Take That, cricket and the NFL, her favourite team being the Tennessee Titans.

Jennifer joined Pound Gates in 2019 having recently started out in the accounting and finance industry. She has passed her AAT Level 2 Foundation Certificate in Accounting and plans to continue studying the qualification alongside her role here as Accounts Assistant. In her down time, she enjoys exercise, reading, board games and jetting off with her travel buddies to countries new.

Craig’s career in commercial insurance claims spans over 30 years. During that time he has worked for insurers, loss adjusters and brokers, giving him a unique insight into all areas of the claims process. Craig holds the Certificate in Insurance with the Chartered Insurance Institute. He has a particular specialism in property and liability claims, but has a broad knowledge of all areas of commercial insurance claims. Craig joined Pound Gates in May 2014. He prides himself on not taking ‘no’ for an answer and in getting the best possible outcome for our clients.