Liz joined Pound Gates in 2023 as a Client Executive to manage a portfolio of clients. She has worked for insurance companies and insurance brokers in Ipswich since 1983 and is very customer focused, using her experience to assist clients. Liz holds the Certificate in Insurance with the Chartered Insurance Institute. She enjoys gardening, reading and socialising with friends.


Joanne joined Pound Gates in 2023, as a Client Executive to manage a portfolio of clients. She started her insurance career at GRE as a commercial underwriter. She moved onto General Accident, which via various mergers became Aviva, where she had several roles within the commercial team, including: underwriter, team manager, project manager, commercial manager and on-site underwriter working within brokers’ offices. After 27 years with insurers, she moved into broking, and has been working in the general insurance market for 11 years supporting clients with their insurance needs. Joanne is married and lives in Felixstowe. She enjoys travelling and visiting interesting places. Joanne is an ITFC supporter.


Julia rejoined the accounts team in August 2023 having previously worked for Pound Gates between 2015 to 2019. Prior to joining Pound Gates Julia worked for a global insurance broker in various accounts roles.


Jonathan (Jon) has over 25 years of commercial insurance market knowledge and people management experience, and re-joined Pound Gates in 2023 after a 23 year absence. Jon leads our Client Servicing team and is responsible for quality and service delivery. He is a very customer and team focussed individual and …


Daisie joined the Client Services team in 2023, having worked in the industry for five years. She takes pride in her job and loves getting to know her customers and learning about their businesses. She is currently studying towards her Cert CII and is a member of the BIBA Young Brokers Committee. On the weekends, she occasionally helps at a calf unit, and enjoys going out and about in the countryside.


Chelsea joined the Client Services team in 2023, with over 12 years of insurance experience. She prides herself in providing high levels of customer service and really getting to know her customers. Outside of work, Chelsea enjoys spending time with her family, looking after a horse with her daughter and going to the gym.


Jayne joined Pound Gates as Accounts Assistant in 2023 and is currently studying AAT Level 2 certificate in accountancy.

Jayne is married with five children and enjoys a busy family life. In her spare time, Jayne likes to exercise, taking long walks with her dog Lottie, swimming and Zumba. Jayne loves to cook and socialise with friends and family.


Richard joined Pound Gates in 2022. In his 40+ years within commercial broking he has built up a wealth of experience across numerous industries. He relishes the challenge of seeking the widest cover at competitive cost. Richard is a father of two daughters and a frequent golfer.


Helen has worked in the insurance industry since 2009 and has experience in both the Removals and Storage sector as well as General Insurance. Helen holds the Certificate of Insurance with the Chartered Insurance Institute. Helen has been married since 2008 and enjoys spending time with her friends and family. She enjoys walking with her husband and daughter. Helen has a passion for Zumba, Take That, cricket and the NFL, her favourite team being the Tennessee Titans.


Jennifer joined Pound Gates in 2019 having recently started out in the accounting and finance industry. She has passed her AAT Level 2 Foundation Certificate in Accounting and plans to continue studying the qualification alongside her role here as Accounts Assistant. In her down time, she enjoys exercise, reading, board games and jetting off with her travel buddies to countries new.