Self Storage Insurance

At Pound Gates, we’ve been at the forefront of the self storage insurance sector since its beginning. With a deep expertise and broad knowledge, we support our clients through the complex landscape of contemporary insurance demands, regulatory changes and opportunities for innovation.

Industry leadership and client support

Recognised as leaders in the self storage industry, our team is often sought after by new ventures needing advice and tailored insurance solutions that address both traditional operations and innovative models like mobile self storage. As longstanding members of the Self Storage Association (SSA), we actively contribute to the industry through exhibitions and speaking engagements, ensuring we remain at the vanguard of market developments.

Big Yellow has been working with Pound Gates since 2007. They have always given us first class support, providing an excellent service to our stores and our customers. They negotiate keenly with the insurance market, ensuring we get value for money, without compromising the quality of the insurance cover we put in place."

Tailored Insurance Solutions

Through our exclusive partnership with Arch Insurance, we offer specialised insurance solutions that merge property and liability coverages into comprehensive schemes. These are designed for self storage and include added value services at no extra cost, ensuring adaptable, effective coverage. Managed in-house from underwriting to claims settlement, providing swift and effective resolutions.

Our package includes the following insurances:

Innovative contract solutions

Our StoreGuard contract, through Lloyds of London, caters specifically to self storage operators, providing extensive, adaptable coverage. The key features include:

Customer Satisfaction

Our dedication to exceptional service is reflected in our outstanding client feedback. We use the Net Promoter Score (NPS) system to measure client satisfaction, asking clients to rate how likely they are to recommend Pound Gates on a scale of 1 to 10.

In 2024, 80% of our clients awarded us a perfect score of 10, contributing to an average score of 9.69 out of 10. This commitment to excellence also supports our strong 12-month rolling retention rate of 94%.

9.69

out of 10

Average NPS score

80%

Rated us a perfect 10

94%

Rolling retention rate

I like the straight-forward and realistic/pragmatic approach offered by Pound Gates and their fast and efficient communication.”

What our Clients say

Get in touch

Neil Matthews, ACII

FOR CERTAINTY AND PEACE OF MIND

We work in partnership to safeguard your future. Discover tailored solutions to secure your business.