At Pound Gates, we’ve been at the forefront of the self storage insurance sector since its beginning. With a deep expertise and broad knowledge, we support our clients through the complex landscape of contemporary insurance demands, regulatory changes and opportunities for innovation.
Recognised as leaders in the self storage industry, our team is often sought after by new ventures needing advice and tailored insurance solutions that address both traditional operations and innovative models like mobile self storage. As longstanding members of the Self Storage Association (SSA), we actively contribute to the industry through exhibitions and speaking engagements, ensuring we remain at the vanguard of market developments.
Big Yellow has been working with Pound Gates since 2007. They have always given us first class support, providing an excellent service to our stores and our customers. They negotiate keenly with the insurance market, ensuring we get value for money, without compromising the quality of the insurance cover we put in place."
Through our exclusive partnership with Arch Insurance, we offer specialised insurance solutions that merge property and liability coverages into comprehensive schemes. These are designed for self storage and include added value services at no extra cost, ensuring adaptable, effective coverage. Managed in-house from underwriting to claims settlement, providing swift and effective resolutions.
Our StoreGuard contract, through Lloyds of London, caters specifically to self storage operators, providing extensive, adaptable coverage. The key features include:
Our dedication to exceptional service is reflected in our outstanding client feedback. We use the Net Promoter Score (NPS) system to measure client satisfaction, asking clients to rate how likely they are to recommend Pound Gates on a scale of 1 to 10.
In 2024, 80% of our clients awarded us a perfect score of 10, contributing to an average score of 9.69 out of 10. This commitment to excellence also supports our strong 12-month rolling retention rate of 94%.
out of 10
Average NPS score
Rated us a perfect 10
Rolling retention rate
I like the straight-forward and realistic/pragmatic approach offered by Pound Gates and their fast and efficient communication.”
“Big Yellow has been working with Pound Gates since 2007. They have always given us first class support, providing an excellent service to our stores and our customers. They negotiate keenly with the insurance market, ensuring we get value for money, without compromising the quality of the insurance cover we put in place.”
John Trotman, Big Yellow
“I like the straight-forward, realistic and pragmatic approach offered by Pound Gates and their fast and efficient communication.”
“I’ve been with Pound Gates for many years. I like the friendly staff and that they sort out my insurance without any fuss.”
Lisa Lindfield, LSR Storage
We work in partnership to safeguard your future. Discover tailored solutions to secure your business.
Hyde Park House, Crown Street, Ipswich, Suffolk IP1 3LG
©2025 Pound Gates | Pound Gates is the trading name of Pound Gates & Company Ltd. Company No: 03097866. Registered in England and Wales. | Pound Gates & Company Ltd is authorised and regulated by the Financial Conduct Authority. FCA Registration No: 304300
