Broking Manager

Role purpose - you will:

  • Be responsible for developing and delivering our Broking Strategy, including implementing and embedding the agreed approach across the team;
  • Be responsible for management of the Client Servicing team of Account Handlers, including supporting their personal development and their technical learning and development journey;
  • Support insurer relationships with a view of proactively aligning insurer appetite and product proposition to client requirements;
  • Be responsible for supporting and co-ordinating new business broking activity by utilising in depth knowledge of Pound Gates insurer portfolio to help shape market exercises and allocating team resource;
  • Complete internal due diligence and qualification procedures on existing and prospective clients;
  • Collaborate with Account Executives and Account Handlers to agree internal strategy for key client renewals to achieve clarity of approach;
  • Support and work alongside the Operations Manager to deliver on our quality and improvement agenda, including contributing to our Acturis Improvement Plan;
  • Own, develop and maintain a new internal audit framework which correlates with the business’s defined processes and procedures, verify conformity and supply constructive feedback;
  • Be a technical referral point for the team, including on Acturis usage;
  • Act as senior Account Handler for a panel of key client relationships;
  • Act as a role model by demonstrating and upholding key behaviours and skills in line with company values;
  • Build and maintain excellent working relationships with clients, prospects, colleagues, insurers and other partners/suppliers;
  • Support the team with insurer negotiations where required;
  • Be a well-known and respected figure in the defined operating area with a presence in appropriate networking organisations as required;
  • Actively contribute to deliver the vision in line with the business plan;
  • Be responsible for credit control and debt management for your team.

Required skills and experience - you will be:

  • A proven leader, manager, coach and mentor who displays natural empathy and engages their team, clients, insurers and others with a positive attitude at all times;
  • A great communicator, both verbal and written, with strong presentation and report writing skills;
  • Determined to achieve great client outcomes;
  • Resourceful, collaborative and analytical in approach with excellent attention to detail;
  • Confident in embracing change, including proactively identifying and contributing viable solutions to improve our business;
  • A role model (internally and externally) for our brand and values at all times;
  • A versatile problem solver;
  • Someone who uses initiative, takes ownership and demonstrates accountability;
  • Highly organised and able to demonstrate excellent time management and an ability to multi-task.
  • An experienced broker with a proven track record in commercial broking, ideally Cert CII qualified (or higher) and/or with over 10 years’ experience.
  • A competent user of Microsoft packages and as required by the role
  • A competent Acturis user, preferably a Super-user and/or e-trade champion.

What we offer you:

  • Competitive pay and bonuses
  • Pension and life assurance
  • Up to 25 days holiday (plus bank holidays)
  • Days off for volunteering
  • Financial support and rewards for study towards professional qualifications
  • Wellbeing and worklife balance; providing breakfast, a cycle-to-work scheme, flu vaccinations and flexible working arrangements
  • Reward schemes for those who go above and beyond
  • Regular social events

Our values:

  • We are customer focused - we are committed to pursuing improvement, honouring our commitments, creating value and paying attention to the detail so we can deliver exceptional customer outcomes for our customers and clients.
  • We invest in our people - we are committed to being a ‘Great Place to Work’ where all of our people feel valued, involved, inspired, rewarded and supported to develop and grow.
  • We do good in our communities - we are committed to having a positive impact on all the communities we interact with – including our staff, clients and customers, suppliers and the locations in which we operate.

How to apply:

If you're ready to apply for our Broking Manager role, please email Del Sharman attaching your CV and a covering note. If you have any questions, please call Del on Tel: 01473 346030.

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