Covid-19 Hub

We understand this is an uncertain time for businesses and people are concerned about the impact Covid-19 will have on their organisation. Therefore, we have created this hub to support our customers so you can access all of the latest information from Insurers, including the position on cover and the risk management support available.

How to contact Pound Gates

General Enquiries - wherever possible, please make contact via email to your usual contact point or to our central mailbox:

Claims - if you need to make a claim or discuss any ongoing claim please email:

Accounts - if your query is accounts related please email:

Support from your Insurer

Please click on the links below for Your Insurer for their specific Covid-19 information:

If your insurer is not listed above or you have any questions that you feel have not been covered within their FAQ section, please do get in touch with your usual Pound Gates contact or email and we will get back to you as soon as possible.

Additional Support

If you are experiencing temporary financial difficulty as a result of Covid-19 then please do get in touch so we can explore possible options with you to help reduce your premium. Each Insurer will have different options of how they are able to help at this time. It will depend on your risk profile and how much this has changed. There may also be options available to help reduce your monthly premium if paying by instalments. Please do speak to your usual Pound Gates contact who will be able to discuss this with you further.

Business Interruption (BI) Insurance

It is worth highlighting that the current view across the industry is that for Business Interruption cover to be in place, the wording needs to state pandemic or epidemic cover is included, not state that Coronaviruses are excluded and allow Covid-19 to be included based on a notifiable disease clause.

It is only when these different elements are in place in a policy wording that it is clear that the insurer intended for there to be cover for this type of event. This appears to be the case in only a very small proportion of issued BI policies, and the basis on which insurers are making decisions to accept claims.

However, you may have seen reports in the media that some insurers are being challenged over the extent and intention of their coverage. In light of this, on 1 May, the Financial Conduct Authority announced it is seeking a court declaration, on an agreed and urgent basis, to resolve uncertainty for many customers making BI claims, and the basis on which insurers are making decisions to accept claims.

Please click here to read the full press release on this issued by the FCA.

We fully support the FCA’s actions to seek legal clarity on business interruption insurance and are participating in the review as required to support our clients.

If anything significantly changes out of the review currently being carried out by the FCA, we will update clients as soon as possible.

Other Useful Links

Below are links to Coronavirus hubs from other organisations:

Returning to Work

Click here to access our latest guidance on Returning to Work.

Nursery Clients

If you are a nursery, please visit our dedicated Nursery website for the latest information.