When the time comes to buying or renewing your insurance policy, do you simply go online or do you use a broker for advice? With under-insurance posing a big problem, the broker’s role, as a trusted adviser, is becoming increasingly important.

In this video, created by BIBA (British Insurance Brokers’ Association), reporters Natasha Kaplinsky and Sarah Lockett explore how brokers put their customers’ needs first, finding the right insurance and providing support throughout the claims process.

Published with permission of BIBA.

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